How do I contact your office for tech support?:

During office hours we can be reached on VHF CH 61 (our tech support channel) or if you do not have that channel, we monitor 16. (16 is for Hailing only and we will need to switch to another channel before diagnosing or chatting about your particular problem or qustion. Please specify what channel you are calling us on as we scan both (IE OII, OII this is on channel 61 (or 16 which ever you are using).

We also can be reached by phone @ 367 3006 or 367 3839 (area code 242 is ONLY nessisarry from OUTSIDE the Bahamas or from another island other than the Abaco Chain). Fax is 367 3387

You can contact the Accounts Dept. @ accounts@abacoinet.com

Wireless questions can be directed to: wireless@abacoinet.com

Online Chat: CHAT

Our website for further contact info or general information and local advertizing, is www.abacoinet.com .

Office hours are Monday-Friday 9am-5pm. We are closed Weekends and public Bahamian Holidays. Please make note of this during your trip and also when you plan to return to the Abacos so you are not disappointed.

Do you make 'House Calls to the Cays if I need more than basic tech support?: We do if we can schedule it in. This is a BILLABLE service and depending on office availablility and staff prior engagements and your location, there will be a travel fee based on an hourly rate from the time one of our Techs leave the office to the time they return and if other transportation expenses are needed this will be tacked into the Service call. The hourly rate is currently $50 per hr + any unforseen travel costs to your location. In accordance to Bahamian Labour Laws, Weekends are Time and 1/2 the regular rate and Holidays are Double Time.

If you can travel to our office from your residence or vessel, in house charges are $25 per hr and require advance notice so our office can properly schedule you in so you do not make the trip to our office in vain and at great cost to you. We only give tech support on the actual internet connection trouble shooting and checking out your equipment. W e do not offer classes for teaching you how to operate your computer, wordprocessor, or any other Non-internet related problems you may be experiencing. We recomnend you take your computer to a Computer Store down town Marsh Harbour such as Computer Creations (367 2004) to have a computer specialist look at it and repair as they have the proper software and diagnostic equipment to analyze your computer.